Returns Policy

Synergy Environmental Solutions Limited: Returns Policy (United Kingdom)

Effective Date: August 2, 2024

Scope: This Returns Policy applies exclusively to customers within the United Kingdom.

1. Overview At Synergy Environmental Solutions Limited, we are committed to providing high-quality products and exceptional customer service. Our returns policy is designed to ensure that any defective products are handled promptly and effectively. Please read the following policy carefully to understand our process for returns.
2. Defective Products We accept returns solely for products that are found to be defective. A defective product is one that is unfit for its intended use, is unsafe, or fails to meet the advertised description or quality.
3. Conditions for Returns To qualify for a return due to a defective product, the following conditions must be met:

• The product must have been purchased directly from Synergy Environmental Solutions Limited.
• The defect must be reported within 30 days from the date of purchase.
• The product must be returned in its original packaging, including all accessories, documentation, and any free items included in the original shipment.

4. Return Process To initiate a return, please follow these steps:

• Contact Customer Service: Notify our customer service team within 30 days of the purchase date by emailing [email protected] or calling our helpline at 01782 614236. Provide your order number, a detailed description of the defect, and any supporting photographs if applicable.
• Receive Return Authorisation: Upon verification of your claim, our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.
• Return the Product: Securely package the product, including all original packaging and accessories, and clearly write the RA number on the outside of the package. Send the package to the address provided by our customer service team.

5. Inspection and Refund Once we receive the returned product, our quality control team will inspect it to confirm the defect. If the product is found to be defective, we will process a full refund to your original method of payment within 14 days of receiving the returned product. Please note that any shipping costs incurred for the return will be reimbursed only if the product is confirmed to be defective.
6. Exchanges Please note that we do not offer exchanges for any products. If a product is found to be defective, it must be returned, and a refund will be processed as outlined above. A new order can then be placed for a replacement product if desired.
7. Exclusions This returns policy does not cover:

• Products that have been damaged due to misuse, neglect, or unauthorized modifications.
• Products purchased from third-party sellers or resellers.

8. Amendments Synergy Environmental Solutions Limited reserves the right to amend this returns policy at any time. Any changes will be posted on our website and will apply to purchases made after the effective date of the amendment.

Contact Information For any questions regarding this returns policy, please contact us at:

• Email: [email protected]
• Phone: 01782 614236
• Address: Synergy Environmental Solutions Limited, Synergy House, 290 Leek Road, Stoke-on-Trent, ST4 2BX

Thank you for choosing Synergy Environmental Solutions Limited. We appreciate your business and are dedicated to ensuring your satisfaction.